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Protecting your privacy has always been important to Four Oaks Bank & Trust and to our employees. Confidentiality is an integral part of providing quality financial services. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we take advantage of technological resources to manage, protect, and maintain our customers’ information. The following policy serves as a standard for all of our employees for the collection, use, retention, and security of nonpublic personal information. “Nonpublic personal information” is information about you that is not publicly available, which we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes such things as account balances, payment histories, and e-mail addresses. Collection and Use of Information: We may collect nonpublic personal information about you from a variety of sources, including (1) the information we receive from you on applications or other loan and account forms, (2) the information about your transactions with us, with our affiliates, or with others, and (3) the information we receive from third parties, such as credit reporting agencies or from our website host or publisher. This information is used in accomplishing several valid business purposes, such as in evaluating and managing our risks and in protecting our customers’ accounts, records, and funds; in providing products, services, and other opportunities for our customers; and in complying with applicable laws and regulations. Disclosure of Information: We are permitted under law to share information about our experiences or transactions with you or your account, such as your account balance and your payment history with us, with companies related to us by common control or ownership (known as “affiliates”). We may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. We also are permitted under law to disclose nonpublic personal information about you to “nonaffiliated third parties” (third parties that are not members of our corporate family) in certain circumstances. For example, we may disclose nonpublic personal information about you to such third parties to assist us in servicing your loan or account with us, including such things as electronic data processing, payment and deposit processing, and statement rendering. These business partners contractually agree to safeguard our customers’ confidential information and they must abide by applicable laws. Additionally, we are permitted by law to provide nonpublic personal information both to government entities in response to subpoenas and to credit reporting agencies. It is our policy not to disclose any nonpublic personal information about you to any other third parties or affiliates, except as permitted by law or by your request. If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice. Security of Information: We also take steps to safeguard customer information. We restrict access to your personal and account information to those employees who need to know that information, commensurate with their responsibilities, such as in providing appropriate financial products and quality financial services to you. We maintain physical, electronic, and procedural safeguards that comply with legal standards to guard your nonpublic personal information. These procedural safeguards include training our employees in information security and privacy procedures and instructing them in our requirements as outlined in policies approved by the Bank’s Board of Directors. Maintaining the Accuracy of Information: We continually strive to maintain complete and accurate information about you and your accounts. If you ever believe that our information is inaccurate or incomplete, please notify us immediately. We will review your concerns and correct any inaccuracies. Under the Fair Credit Reporting Act, you have the right to notify us if you believe we have reported inaccurate information about your account to any credit reporting agency. Please submit your request for correction in writing and include your full name, current address, social security number, account number, telephone number, and a description of the information you believe is inaccurate and the reason you believe it is incorrect. Please send this written request to: Four Oaks Bank & Trust Attention: Loan Operations Manager P.O. Box 699, 6114 US 301 South Four Oaks, NC 27524 If you ever have any questions about the confidentiality of your information in our hands, please call and ask to speak with our Privacy Officer at 919-963-2177. This Notice contains important information about the privacy of person information that Four Oaks Bank & Trust Company collects about its customers and how the information is used. Q-1 What categories of personal information about its customers does Four Oaks Bank & Trust Company collect?
Q-2 What categories of personal information does Four Oaks Bank & Trust Company disclose, and to whom is it disclosed?
Q-3 Do you disclose information to service providers and joint marketers?
Q-4 What are the policies and practices of Four Oaks Bank & Trust Company with respect to protecting the confidentiality and security of nonpublic personal information?
Privacy for Internet Users Our commitment to safeguard your privacy also extends to the Internet. If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided. Our Internet financial services provider, FundsXpress Financial Network, Inc. (FundsXpress) may collect general information on our website and Portal (My FI Web or other identified product name) visitors simply to help us provide banking and other financial services to you online. They collect certain information on our behalf for security and statistical purposes. The information collected for these purposes may include: The Internet address (referral site) which brought you to our web site;
FundsXpress may use cookies to collect this general information on all website and Portal (My FI Web or other identified product name) Visitors. They also use cookies for security purposes in our Internet Banking product and for customization and personalization of the Portal (My FI Web or other identified product name). In the future, we may use aggregate, general, non-personally identifiable information to help us market our products and services that may be of interest you. Additional information about IP addresses and cookies are provided below. Internet Protocol (IP) Addresses An IP address is a number that's automatically assigned to your computer whenever you're on the Internet. Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address. When collecting information for us, FundsXpress does not link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous. What is a Cookie? A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later. Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases. Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking. For your security, we do not store any of your personal information in our cookies. The cookies used in our Internet banking system and Portal (My FI Web or other identified product name) are further described below. Internet Banking Cookies FundsXpress uses encrypted cookies that do not pass to your computer’s hard drive. Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on. Only FundsXpress can read the information in these cookies. This Internet banking cookie allows FundsXpress to process multiple transactions during your session without requiring you to reenter your pass code for each individual transaction. The cookies for Internet banking simply provide another level of security for our Internet banking product. When you log off, or close your browser, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your pass code. FundsXpress does not (and cannot) use this cookie to collect or obtain new personal information about you. You must allow your browser to accept this cookie so you can use the Internet banking system. Portal (My FI Web or other identified product name) Cookies: FundsXpress uses several cookies to provide features within the Portal (My FI Web or other identified product name). They send a “Web Trends” cookie to all Portal (My FI Web or other identified product name) visitors in order to help us collect general information on all Portal (My FI Web or other identified product name) visitors. This cookie is sent to your computer hard drive and provides us information such as; when you accessed our site, which pages you accessed in the Portal (My FI Web or other identified product name), and what Internet provider you used when you accessed our site. The information collected through this cookie is not personally identifiable and is only used for statistical purposes to assist us in our planning process and our marketing program. When visitors register on the Portal (My FI Web or other identified product name) and select the “Remember Me” checkbox, FundsXpress sends additional cookies to your hard drive, which enable you to customize the Portal (My FI Web or other identified product name) and bypass the login process each time you revisit the Portal (My FI Web or other identified product name). These cookies are retained on your computer until you either delete them or click on the Logout link within the Portal (My FI Web or other identified product name). These cookies only contain a unique user identification number and do not contain or collect any personally identifiable information. When registered users login to the Portal (My FI Web or other identified product name), FundsXpress sends an additional cookie called a "per-session" cookie or "server-side" cookie. This "server-side" cookie resides in the browser and is only used by FundsXpress to monitor the session by a unique identification number. This cookie is used for security purposes and you must allow your browser to accept the "server-side" cookie to use the Portal (My FI Web or other identified product name). The cookie is destroyed after eight hours. When you click on advertisements of 3rd party merchants within the Portal (My FI Web or other identified product name), they may also send you a cookie to collect general non-personally identifiable information. You do not have to accept these cookies to use the Portal (My FI Web or other identified product name). Disclosure of Information
Email Policies In the future we may send you email notices for certain required disclosures if you choose to accept electronic disclosures or statements. We may also send you emails to market our products and services that may be of interest you. We may also provide you an opportunity to subscribe to a newsletter; however, we will always provide you an opportunity to opt-in or opt-out of these advertising promotions if required by law. FundsXpress may send emails as an agent on our behalf. External 3rd Party Links Our Portal (My FI Web or other identified product name) has numerous links to other 3rd party sites. These links to external third parties are offered as a courtesy and a convenience to our customers. Four Oaks Bank & Trust Company is not responsible for the privacy practices or the content of such web sites. As a general rule, you should always look for and review a site's privacy policy before giving out any personal information. Third party merchants may collect personal information from you when you visit their sites. For example, they collect personal information from you when you provide billing information or send them an email. Some third party merchants may also send you a cookie to collect data on your Internet usage and preferences. When you click on advertisements at third party sites, the advertising company may also send you a cookie. With the exception of our service provider, FundsXpress, we do NOT have access to the information collected by any third party, nor can we control how they use this information. If you have questions or concerns about the privacy policies and practices of these third parties, please review their websites and contact them directly. Security Four Oaks Bank & Trust Company has developed strict policies and procedures to safeguard your personal information. We restrict employee access to your sensitive personal information to a "need to know" basis. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We educate our employees about the importance of confidentiality and customer privacy. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We offer secure email through our Internet Banking service. You should use the secure mail service anytime you send us sensitive personal information. Our Internet Banking service provider, FundsXpress, has also developed security policies and procedures to protect the customer information that they must collect and maintain to help us process your banking transactions over the Internet. They have developed a top-of-the line security system to ensure your customer information is protected on the Internet and within the FundsXpress environment. For more information on the FundsXpress security measures, please visit their website at http://www.fundsxpress.com. If you would like to know what information we have collected in connection with your use of our products and services, including Internet based products and services, please contact us at 919-963-2177 or Four Oaks Bank & Trust Company After reviewing the information, if you believe any of the information is in error, contact us either by phone or email electronicbanking@fouroaksbank.com, or send a letter that explains the alleged discrepancy. If the information is incorrect, we will work with you to ensure your information is promptly updated. In addition, if you believe any information that Four Oaks Bank & Trust Company or FundsXpress has collected about you has been used for an improper purpose; please contact us at electronicbanking@fouroaksbank.com. Explain your concerns in as much detail as possible so that we may take any appropriate action. |
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